Privacy policy

Last updated: November 18, 2025

Thrive Medical Aesthetics (“we,” “our,” “us”) operates this website and online store (the “Services”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, purchase skincare products, book appointments, or receive clinical services from us.

By accessing or using the Services, you agree to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We collect information in two major categories:

A. Personal Information (E-commerce & Website Use)

Collected when you visit our website, make a purchase, create an account, or communicate with us.

This includes:

  • Name, email address, phone number
  • Billing and shipping addresses
  • Payment information (processed securely via Shopify; we do not store card details)
  • Order history, cart activity, and browsing behaviour
  • Device data (IP address, browser type, cookies, analytics data)
  • Communications with us (email, contact forms, support requests)

B. Personal Health Information (Clinical Services)

Collected when you complete intake forms, book clinical treatments, or communicate with our clinical team.

This includes:

  • Medical history, allergies, medication lists
  • Treatment notes, consent forms, and clinical assessments
  • Before/after photographs
  • Treatment plans and provider documentation

This information is collected solely for purposes of assessment, treatment, and safe delivery of medical aesthetic services.

2. HOW WE COLLECT INFORMATION

We collect information from:

  • Direct interactions (booking, forms, purchases, emails)
  • JaneApp when you book appointments or complete intake forms
  • Automatic website tracking via cookies, analytics, and Shopify
  • Third-party service providers who support our operations (payment processors, shipping carriers, marketing platforms)

3. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

A. Providing Clinical Care

  • Assess suitability for treatments
  • Develop treatment plans
  • Maintain medical records
  • Document clinical progress and outcomes
  • Ensure treatment safety and regulatory compliance

Personal health information is accessible only to authorized clinical staff.

B. E-Commerce, Orders & Operations

  • Process and fulfill product orders
  • Manage your online account
  • Facilitate shipping, returns, and confirmations
  • Provide customer support

C. Marketing & Communications

  • Send appointment reminders, confirmations, and follow-up messages
  • Send optional promotional emails or SMS (you may unsubscribe anytime)
  • Display relevant ads based on your activity on our site

We do not use your clinical records or health information for marketing.

D. Security, Legal, and Compliance

  • Detect and prevent fraud or misuse
  • Comply with legal and regulatory requirements
  • Respond to lawful requests from authorities

4. BEFORE & AFTER PHOTOS

Clinical photographs form part of your medical record.
We never use your photos for marketing or social media unless you provide explicit written consent.

5. DISCLOSURE OF INFORMATION

We may share information with:

  • Shopify (hosting, payments, e-commerce features)
  • JaneApp (appointments, clinical forms, records)
  • Service providers (IT, analytics, shipping, email/SMS tools)
  • Marketing platforms (for optional promotional campaigns)
  • Legal authorities when required by law

We do not sell personal information or personal health information.

6. INTERNATIONAL TRANSFERS

Some providers (e.g., Shopify, analytics tools) may store or process data outside Canada.
We use providers that follow recognized protection standards and contractual safeguards.

7. DATA RETENTION

  • Medical records are retained for the period required under British Columbia regulations
    (minimum 16 years from the date of last entry or as otherwise required by law).
  • E-commerce data is retained as long as necessary to operate our business, comply with obligations, and resolve disputes.

8. SECURITY

We use administrative, technical, and physical safeguards to protect your information.
While no system is 100% secure, we take reasonable steps to protect all data entrusted to us.

9. YOUR RIGHTS (CANADA)

You may request to:

  • Access your personal information
  • Correct inaccurate information
  • Delete certain information (subject to legal retention requirements for medical records)
  • Withdraw consent for marketing communications

To exercise these rights, contact us at the email below.

You may unsubscribe from promotional emails at any time.

10. CHILDREN’S PRIVACY

Our services are not intended for individuals under the age of majority.
We do not knowingly collect personal information from minors without guardian consent.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time.
When changes are made, we will revise the “Last Updated” date and post the updated version on this page.

12. CONTACT US

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Email: info@thrivemedicalaesthetics.ca
Location: #8060-11688 Steveston Hwy, Richmond, BC V7A 1N6